Whenever you purchase from Holabird Sports we do our best to get your item out the door and on its way to you as quickly as possible. If you ever have questions (about anything), please contact us. We are here Monday-Friday, 9am to 5pm and Saturday 9am to 3:30pm (EST). We are always happy to help!
If you have any questions about the status of your order, please contact us:
TAKE ADVANTAGE OF FREE SHIPPING!
For a limited time, we are offering free Super Saver shipping on all orders of $35 or more that are shipping within the Continental U.S. There are still a few restrictions, including ball machines, balls, and court equipment. Please see our Shipping Restrictions section for a complete list. We sincerely apologize for any inconvenience, but at this time our free ground shipping offer is not available for our customers in Hawaii and Alaska.
When available, you will receive a tracking number in your shipping confirmation email. Shipping carriers may take 24-48 hours to update their tracking systems and show accurate tracking data. If you wish to look up detailed tracking information for you order, you may do so directly with the carrier by using the links below:
Orders placed before 2:00pm (EST) Monday-Saturday begin processing the same day. Orders placed after 2:00pm (EST) Monday-Saturday and any orders placed Sunday begin processing the next business day.
Most orders process and ship within two business days; however, please be aware that orders being shipped to a second address may take slightly longer to process and ship. Orders are shipped Monday-Friday. Most orders are shipped from Holabird Sports in Baltimore, MD; however some larger items are drop-shipped directly from the manufacturer. If your order is delayed for any reason we will contact you.
Delivery time and cost depends on shipping method and location. For details, lease select a delivery option below.
We do our best to ensure that every package ships and arrives to its final destination as quickly and efficiently as possible; however, at times extreme or inclement weather such as snow and ice may impact our service and disrupt the transportation networks of our couriers. In those instances, packages are sometimes delayed as couriers may be unable to complete delivery. We sincerely apologize for any inconvenience and thank you for your patience and understanding as we work with our dedicated couriers to ensure that packages are delivered quickly and safely
Manufacturer Restrictions. Due to manufacturer policies some items cannot be shipped outside of the U.S. Restricted products are noted and you will be alerted of any problems during checkout. Ball hoppers, ball machines, tennis balls, racquetball balls, tennis court equipment, stringing machines and court maintenance equipment must be shipped ground delivery and therefore cannot be shipped outside the continental U.S. These items do not qualify for FREE Ground Shipping.
Due to the size and weight of cases of balls, not all tennis balls qualify for flat-rate shipping or our free shipping specials. Shipping charges for cases of balls vary based upon the quantity of balls ordered as well as the shipping destination. Exact shipping charges will be reflected at checkout. If you have any questions or concerns, please contact us at +44 20 7598 8700 or
email@example.com for more information.